What are the check-in and check-out times at Hotel Puerta America?
Check-in is from 15:00 and check-out is by 12:00.
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HOTEL PUERTA AMERICA
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Key details
About the Hotel
Avenida America 41, Madrid, 28028,
- Near Santiago Bernabeu Stadium
Great
8.4
8.4
3.8
4.2
The 5-star Hotel Puerta America Madrid offers quick access to the Torres Blancas, which is only a 5-minute walk away. Located 4.2 km from the huge Plaza Mayor, this Madrid hotel comprises 315 rooms and 3 restaurants.
Location
The hotel is just 550 metres from Avenida America and about 10 minutes' drive from the compact park "Quinta de la Fuente del Berro". The Puerta America Madrid offers proximity to such natural sights as the vast 19th - century El Retiro Park (3 km) and the public Descubrimiento Garden (2.4 km).
The accommodation stands approximately a 15-minute ride from the ancient Egyptian Temple of Debod, popular with pilgrims and tourists alike.
This Madrid hotel is 650 m from Intercambiador de Avenida de America bus station and within easy reach of Cartagena underground station.
Rooms
The allergy-free rooms at Hotel Puerta America are fitted with a flat-screen TV with satellite channels, some of them feature sound-proof windows. For your safety, these air-conditioned rooms are appointed with a laptop-sized safe. Private bathrooms also include dressing gowns. Certain rooms look out onto the city.
Eat & Drink
Guests are invited to the on-site Observatory restaurant to indulge in culinary delights.
Leisure & Business
An outdoor swimming pool, a fitness club are provided for a better leisure experience.
“Hotel Puerta America impresses with its bold architectural concepts, where each floor reflects a unique design vision; however, some find this style sacrifices practical comforts, like readily accessible bedside outlets. The hotel's location on Avenida de América suits business travelers, and I think the dedicated staff makes the stay worthwhile despite quirks like the overly complex lighting systems. Ultimately, it's an experience for design aficionados who appreciate avant-garde aesthetics over conventional luxury.”
Choose your preferred room category
Choose from double rooms, family suites, and luxury options with breakfast, flexible cancellations, and exclusive offers
- Deluxe Room2 persons25 m²1 Double bedAir conditioningHeatingroom details
- Space Club by Zaha Hadid2 persons25 m²1 Double bedAir conditioningBathtubroom details
- Junior Suite Executive Lounge Access2 persons45 m²1 King-size bedAir conditioningHeatingroom details
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Check-in/ Check-out
Hotel amenities and facilities
Each 5 star hotel provides luxury amenities designed for comfort and memorable stays
General
- Non-smoking property
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- Currency exchange
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Wake up service
Dining
- Restaurant
- Cafe
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Paid babysitting/ Child services
Spa & Leisure
- Sun terrace
- Garden area
Room features
- Heating
- Soundproofed rooms
- In-room desk
Bathroom
- Private bathroom
- Free toiletries
- Toilet
Media
- Cable/ Satellite television
Show more
Dining Onsite
Hotel Puerta America boasts delightful dining options that invite guests to embark on a culinary journey filled with Spanish and Mediterranean flavors. With modern settings and unique concepts like vibrant vertical gardens and spectacular city views, dining here promises a feast for the senses.
The Observatory
Spanish
Ambiance
Modern, Romantic
Key Offerings
Featuring one of the largest vertical gardens in Europe, The Observatory serves exquisite seafood alongside craft cocktails from its spectacular marble bar, providing stunning views through wide glass windows toward Karrara Terrasse.
Reservation
Recommended
Open Thursday to Saturday from 20:30 to 23:30; cocktail hour available.
Karrara Terrasse
Spanish
Ambiance
Family friendly, Modern
Key Offerings
With a vibrant outdoor setting, Karrara Terrasse offers a welcoming atmosphere for families, serving a diverse menu that includes vegetarian, vegan, gluten-free, and dairy-free options for lunch and dinner.
Reservation
Not needed
Open daily from 13:00 to 23:00.
Lobby & Bistró
Mediterranean, Spanish
Ambiance
Family friendly, Modern
Key Offerings
A cozy space perfect for relaxation, the Lobby & Bistró serves lunch, dinner, and high tea, along with a cocktail hour. It is an inviting locale for all ages, highlighting a variety of dietary options.
Reservation
Recommended
Hours vary; lunch and dinner are available, plus high tea and cocktail hour.
Location
Avenida America 41, Madrid, 28028,
Explore Madrid
Explore Madrid Near Hotel Puerta America
Santiago Bernabeu Stadium
25 minutes' walk
Home to Real Madrid, this iconic stadium features tours showcasing its rich history and breathtaking architecture.
Plaza de Toros de Las Ventas
30 minutes' walk
This historic bullfighting arena hosts events throughout the year and offers guided tours of its fascinating facilities.
El Retiro Park
35 minutes' walk
A grand park in the heart of Madrid perfect for leisurely strolls, picnics, or paddle boating on its tranquil lake.
Berlin Park
20 minutes' walk
A peaceful park featuring sculptures and a children's play area, ideal for family outings or a relaxing break.
Cultural Tours
25 minutes' walk
Walking tours available to explore Madrid's rich history and diverse neighborhoods; book in advance for a guided experience.
Biking at El Retiro
35 minutes' walk
Rent bikes to explore El Retiro Park, offering a thrilling way to navigate its vast landscapes and serene paths.
Spa Retreats
10 minutes' drive
Nearby wellness centers provide a range of treatments, from massages to yoga classes; reservations recommended.
Cooking Classes
30 minutes' walk
Join a local cooking class to learn traditional Spanish recipes and enjoy the fruits of your labor in a friendly setting.
Karrara Terrasse
1 minute walking
A rooftop venue serving Mediterranean cuisine with stunning views, perfect for a relaxing meal in an upscale atmosphere.
El Almacen
3 minutes walking
Charming spot offering a mix of Spanish and Asian dishes; known for its casual vibe and creative cocktails.
Vila Brasil
5 minutes walking
Authentic Brazilian restaurant featuring grilled meats and a warm ambiance; great for casual dining or special occasions.
Restaurante el Molino Viejo
3 minutes walking
Family-friendly eatery with traditional Spanish dishes; reservations are recommended during peak hours for a timely meal.
Teatro de Madrid
10 minutes' drive
Offers a variety of performances from plays to musicals; check their schedule for upcoming shows suitable for all ages.
Sala El Sol
10 minutes' drive
A vibrant music venue known for hosting live bands and DJ nights; a hotspot for nightlife lovers and weekend events.
Café Central
10 minutes' drive
Famous jazz café offering live music sessions; an intimate venue with a cozy atmosphere perfect for unwinding.
Cine Renoir
10 minutes' drive
Features a selection of independent films and classic movies; a great option for movie lovers seeking a unique experience.
Getting around
Curious about special pre-booking offers?
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
You can start your day with a full breakfast, which costs EUR 30 per person per day.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian
Year renovated:
2008
Number of floors:
14
Number of rooms:
315
Reviews and Ratings
Insights and feedback shared by past guests
Show moreShow less
Pros
Spacious room
Professional staff
Unique design
Cons
Unwelcoming receptionists
Guest reviewsbased on 2370 reviews
owen from united kingdom
Single
deluxe room
5 nights in November 2025
|
Reviewed: February 08, 2026
7/10
unique designs visual treat warm hospitality nice staff convenient restaurants nearby cafes coffee absence tea absence stocked absence drinks absence fridge issue working problem
the hotel's architecture was a visual treat , each floor showcased unique designs by different architects. the staff were genuinely nice and always ready to assist , i appreciated their warm hospitality. i found several restaurants and cafes located within a short walk , it was quite convenient.
my room lacked tea or coffee making facilities , this was inconvenient. the fridge was not stocked with any drinks , it was also not working properly. i was told the fridge was not there to chill anything , this was quite strange.
0 Helpful
Sawyer from United States
Business traveller
deluxe room
3 nights in October 2025
|
Reviewed: December 04, 2025
6/10
some issues .
missing kettle no coffee
the location worked out since it was close to the metro.
The room i had lacked basic amenities i expect. There was no kettle for making tea and not even instant coffee provided. I found this very disappointing.
0 Helpful
owen from united kingdom
deluxe room
3 nights in November 2025
|
Reviewed: November 29, 2025
8/10
varied breakfast outdoor pool
I liked the breakfast selection . It was amazing. the outdoor pool area was nice , too.
a bedside light didn't work , which was annoying.
0 Helpful
Samantha from United Kingdom
Single
Deluxe Room
4 nights in October 2025
|
Reviewed: November 14, 2025
6/10
dirty fridge subpar service
The staff was friendly and helpful. Breakfast was very nice with good spaces for all guests.
The room was not very clean. I requested twice for someone to clean the fridge. The condition of the rooms is dated, and the quality of service seems subpar.
0 Helpful
Ross from United States
Single
Deluxe Room
3 nights in June 2025
|
Reviewed: July 10, 2025
8/10
good breakfast nice bar
the breakfast offered many options. the metro was nearby giving good access to the city center. the grounds seemed quite large. the bar area was nice.
the hotel takes a deposit off your bank card on arrival and only refunds it when you leave.
0 Helpful
Show more reviews
FAQs
About Hotel Puerta America
What is the distance from Hotel Puerta America to Adolfo Suarez Madrid-Barajas Airport?
The hotel is located approximately 22 km from Adolfo Suarez Madrid-Barajas Airport.
How far is Hotel Puerta America from the famous Salamanca district?
The hotel is just a 5-minute walk from the Salamanca district.
What dining options are available at Hotel Puerta America?
The hotel features two on-site restaurants that serve modern Spanish and Mediterranean cuisine.
What amenities are included in the rooms at Hotel Puerta America?
Rooms include free Wi-Fi, a flat-screen smart TV, air conditioning, and an electric kettle.
Does Hotel Puerta America offer breakfast?
Breakfast is available for an additional charge of 30 EUR.
What recreational facilities does Hotel Puerta America offer?
Guests can enjoy a fitness center and a seasonal outdoor swimming pool.
What are some nearby attractions to Hotel Puerta America?
Nearby attractions include the Prado Museum (about 4 km) and Bernabéu Football Stadium (about 3 km).
How can guests access public transport from Hotel Puerta America?
Cartagena Metro Station is located just 200 meters from the hotel.
What languages are spoken by the staff at Hotel Puerta America?
The staff speaks Spanish and English.
Is there a bar or lounge area at Hotel Puerta America?
Yes, the hotel features a top-floor bar, Skynight Lounge, offering spectacular views of the city skyline.
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